COMPLAINTS PROCEDURE

We are committed to providing you with the best legal service possible and hope that there is no cause for complaint. However, in the unlikely event that you feel that something has gone wrong and you become unhappy with the service that we provide, please notify us immediately and we will endeavour to rectify the situation and resolve the problem.

You should immediately write to the partner whose details were provided in the client care letter sent to you, or alternatively to the head of the department.

If we cannot resolve your complaint

Although we hope that we can resolve your complaint internally, you still have the right to contact the Legal Ombudsman if you are still unhappy. The Legal Ombudsman will look at your complaint independently and act impartially. However, before they investigate your complaint, they will check that you have tried to resolve the matter with ourselves first.

You can take your case with them :

      1. Within six months of receiving our final response and.
      2. No more than six years from the date of the act/ omission; or
      3. No more than three years from when you should reasonably have known there was a cause for complaint.

Contact details of the Legal Ombudsman:

More information about the Legal Ombudsman can be found at:

www.legalombudsman.org.uk

Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ.

Telphone- 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Contact details for the Solicitors Regulation Authority ( SRA):

If you have concerns about our professional conduct in relation to how we have treated you, you can also contact the Solicitors Regulation Authority at :

www.sra.org.uk/consumers/problems/report-solicitor.page

Solicitors Regulation Authority, The Cube,199 Wharfside Street, Birmingham, B1 1RN

Telephone- 03706062555( call charges may apply)

8am- 6pm- Monday, Wednesday, Thursday & Friday)

9.30 am- 6 pm Tuesdays